Refund Policy
At The Advance Media, part of Jai Enterprises, we are committed to providing high-quality digital marketing services and customer satisfaction. We understand that there may be instances where a refund is required, and we’ve outlined our refund policy to ensure transparency and clarity.
Eligibility for Refunds
Refunds are considered under the following conditions:
- Non-delivery of services: If services are not initiated or delivered within the specified timeframe without prior notice or valid reason.
- Service not as described: If the service provided differs significantly from what was agreed upon or advertised.
- Duplicate payment: If you have accidentally made a double payment for the same service.
Non-refundable Situations
Refunds will not be issued under the following circumstances:
- Completed services: If the service has been fully delivered and you are satisfied with the outcome.
- Client-requested changes: If delays or dissatisfaction arise due to requests for changes or revisions that go beyond the initial agreed-upon scope.
- Change of mind: Once the project has been initiated, refunds cannot be issued simply due to a change of mind.
- Delay due to client’s failure to provide required information: Refunds will not be issued for delays caused by the client’s failure to provide necessary information, approvals, or materials on time.
Refund Request Process
To request a refund, please follow these steps:
- Submit a request: Email us at help@theadvancemedia.com with your order details, the reason for your refund request, and any supporting documentation.
- Review process: Our team will review your request and provide a resolution within 5-7 business days.
- Refund approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds
- In some cases, partial refunds may be issued depending on the stage of service delivery or the specific service components completed.
Contact Information
For any questions or concerns regarding our refund policy, please reach out to:
Phone: +91-8829989857
Email: help@theadvancemedia.com